Refund policy
Last Updated: June 2026
At Sunnilo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund under the following conditions.
Return Eligibility
We accept returns for both defective and non-defective products.
To qualify for a return:
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The item must be returned within 30 days of delivery.
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The item must be unused, unworn, unwashed, and in its original condition.
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Original tags and packaging must be included.
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Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Final sale or clearance items
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Personalized or customized products
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Intimate apparel, swimwear, or hygiene-sensitive items
Return Process
To initiate a return, please contact us at:
Email: business@sunnilo.com
Our customer service team will provide return instructions.
Please do not send any items back without prior authorization.
Return Shipping Costs
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If the return is due to a defective, damaged, or incorrect item, Sunnilo will cover the return shipping cost.
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For all other returns, customers are responsible for return shipping costs.
Refunds
Once your returned item is received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method within 10 business days.
Depending on your financial institution, processing times may vary.
Exchanges
If you wish to exchange an item, please contact our customer support team for assistance.
Contact Us
Email: business@sunnilo.com
Phone: +1 643-216-3161